Customer Service Specialist (m/w/d)
Core
Manage customer orders from placement to delivery, acting as the interface between customers, internal teams, and authorities to ensure smooth, compliant processing.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment and delivery logistics for scientific research and quality assurance products
Domain
Life Sciences / Chemical Analysis / Regulatory Compliance
Deliverable
client delivery
Required skills
Order management, ERP/WMS systems (SAP, Oracle), regulatory coordination, supply chain coordination, customer feedback integration, quality/compliance adherence
Preferred skills
Interest in science, chemistry, or Life Sciences
Technologies
SAP, Oracle
Responsibilities
Track delivery timelines and proactively identify delays, coordinate products with special regulatory requirements with authorities and compliance experts, integrate customer feedback to improve services
Seniority
Individual Contributor
