Senior Principal Inbound Product Manager, CRM Voice AI
Core
Owns a dedicated pod for enterprise voice AI deployments, managing the full lifecycle from shadowing to self-sufficiency while shaping platform architecture for conversational experiences.
Role type
Senior Principal Inbound Product Manager (CRM Voice AI)
Builds
Autonomous voice agents for customer service, low-latency voice pipelines, and industry-specific productized conversation assets.
Domain
Enterprise CRM, Voice AI, Conversational AI, Telephony
Deliverable
production ML models | product features
Required skills
Voice AI product management, ASR/TTS pipeline optimization, real-time LLM orchestration, telephony integration (SIP/IVR/CCaaS), enterprise customer deployment, conversational design (turn-taking/interruption handling), industry vertical productization
Preferred skills
Productizing customer solutions into industry assets, high-volume contact center domain expertise (telecom/finance/travel/healthcare), voice-specific evaluation metrics definition
Technologies
ASR, TTS, streaming pipelines, SIP, IVR, CCaaS, LLM orchestration
Responsibilities
Run a primary pod for complex enterprise engagements, provide product direction across two additional pods, collaborate with platform teams on voice infrastructure decisions, evaluate and productize industry-specific conversation patterns
Seniority
Principal, hands-on IC with strategic platform influence