GUEST RELATION AND DUTY MANAGER EXPERIMENTE H/F/X
Core
Guest Relations and Duty Manager ensuring high-end client satisfaction, VIP care, and operational oversight at a 5-star luxury hotel.
Role type
Guest Relations and Duty Manager
Builds
Guest experiences, VIP services, and hotel operational standards
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Guest relations management, VIP handling, complaint resolution, duty management, sales promotion, guest profile management, quality control, budget planning, staff training coordination, crisis management
Preferred skills
Commercial acumen, anticipation, team leadership, stress management, impeccable presentation
Technologies
OPERA PMS
Responsibilities
Assist front office with check-in/out and phone inquiries; anticipate and resolve client dissatisfaction; promote hotel services and points of sale; manage VIP arrivals and stay; update guest profiles on OPERA; respond to post-stay reviews within 24 hours; supervise VIP arrival preparations; handle loyalty program requests; conduct daily hotel tours for security and quality; represent management in client complaints; prepare duty reports; lead monthly client experience meetings; participate in quality audit plans and annual budget preparation; welcome new hires and lead internal quality training.
Seniority
Mid-level, hands-on operational role