Principal Inbound Product Manager, CRM Voice AI
Core
Owns a dedicated pod to design, build, and evaluate autonomous voice agents for enterprise customer service, while driving model experimentation and industry-specific productization.
Role type
Principal Inbound Product Manager (CRM Voice AI)
Builds
Production voice AI agents, speech model evaluation frameworks, and industry playbooks
Domain
Enterprise CRM, Voice AI, Speech Technology (ASR/TTS)
Deliverable
production ML models | product features
Required skills
Product management (8+ years), AI agent conversation design, prompt engineering, speech model evaluation (ASR/TTS), telephony integration (SIP/IVR/CCaaS), enterprise customer management, experimentation methodology
Preferred skills
Benchmarking across ASR/TTS providers, machine learning/audio engineering background, industry expertise (telecom/finance/travel/healthcare)
Technologies
ASR, TTS, SIP, IVR, CCaaS platforms
Responsibilities
Run a dedicated pod for full lifecycle agent delivery, manage customer leadership relationships, evaluate and experiment with new speech models, productize capabilities across industry verticals
Seniority
Principal, hands-on IC with strategic influence
