Product Manager
Core
Define product direction and drive execution for core voice experiences, automation capabilities, and real-world product behavior for Flip's AI voice platform.
Role type
Senior Product Manager (Voice AI & Automation)
Builds
Voice AI systems, automation workflows, and customer experience features
Domain
AI, Voice Technology, Customer Experience
Deliverable
production ML models
Required skills
Product strategy, AI system design, API integration, data-driven decision making, stakeholder management, requirements specification, QA collaboration, customer journey mapping
Preferred skills
Experience with high-stakes user actions, edge case analysis, fast-paced release cycles
Technologies
Voice AI, APIs, Real-time decisioning systems
Responsibilities
Define product direction and scope, design AI behavior for multi-turn conversations, collaborate with engineering on specs and priorities, present product value to enterprise customers, align with marketing on go-to-market strategy, ensure measurable outcomes in retention and resolution rates
Seniority
Senior, hands-on IC
