Automotive Service Manager
Core
Managing the service department operations, supervising technicians, scheduling duties, coaching staff on processes and safety, and directly supporting customers with sales and service opportunities.
Role type
Service Manager (Automotive Retail)
Builds
Service department operations, customer service experiences, and team performance
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Leadership, team supervision, scheduling, performance evaluation, inventory management, safety compliance, customer relations, process coaching
Preferred skills
Fast-paced environment adaptability, organization, mentoring, business objective achievement
Technologies
ISI systems
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, coaching staff on operational issues and safety, working directly with customers on sales and service, managing parts inventory, ensuring store and equipment safety compliance
Seniority
Mid-level management