Service Delivery Team Lead, P&T, Time
Core
Supervising the day-to-day Time & Labor function to provide effective service delivery to key stakeholders, including managing time entry, wage computation, and production tracking.
Role type
Senior IC Service Delivery Team Lead (Time & Labor)
Builds
Time management system workflows, operational reports, and process improvements for HR services
Domain
Infrastructure consulting / HR Operations / Payroll
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, workflow process development, staffing model management, governance meeting facilitation, resource utilization analysis, SLA performance tracking, complex issue resolution, stakeholder relationship management, project status management, coaching and career development planning
Preferred skills
Experience in outsourcing or shared services models, advanced HR system proficiency, dashboard creation, project management for HR services
Technologies
Oracle, Workday, SAP, PeopleSoft, Service Now, MS Office
Responsibilities
Lead and develop internal workflow processes and operating procedures for Time & Labor; Manage team workload and recommend staffing adjustments; Participate in governance meetings to discuss operational results and strategies; Develop reports and conduct analyses on resource utilization and SLA performance; Analyze complex issues and implement solutions; Provide guidance to the team based on established policies; Manage team performance and identify career development opportunities; Lead process improvements to increase productivity and quality; Develop strong stakeholder relationships by managing escalations; Plan daily staff workload and assist in task completion; Monitor and respond to external support requests; Manage highly complex process improvement projects
Seniority
Senior, hands-on IC with team management responsibilities