Lounge Supervisor
Core
Oversee front-of-house operations, staff rostering, and service delivery for a luxury airport lounge at Heathrow.
Role type
Lounge Supervisor (Hospitality Operations)
Builds
Front-of-house service experience for airline passengers
Domain
Aviation hospitality / Airport lounge operations
Deliverable
product features
Required skills
Staff rostering and payroll management, Food and beverage ordering, Performance management and training, Customer complaint resolution, Daily audits and stock control, Food safety compliance
Preferred skills
Budgeting and inventory control, Menu and beverage knowledge, Conflict resolution, Team development
Technologies
Do & Co ordering system
Responsibilities
Manage catering staff rosters and time sheets, Order food, drinks, and supplies, Liaise with kitchen and laundry teams, Conduct staff training and performance reviews, Handle customer complaints, Perform daily audits and stock checks
Seniority
Mid-level Supervisor