Experience Lead, TEB
Core
Face of the guest journey delivering premium end-to-end service in lounges and onboard aircraft for Aero's private flights.
Role type
Senior IC luxury hospitality host (cabin and lounge)
Builds
Premium guest experiences for private jet travelers
Domain
Aviation + Luxury Hospitality
Deliverable
product features
Required skills
Luxury hospitality experience, verbal and written English, guest relations, luggage handling, check-in systems, FBO coordination, safety compliance, physical stamina, weight lifting (up to 100lbs), foreign travel adaptability
Preferred skills
DOT safety-sensitive position awareness, Daymaker program participation, guest feedback collection
Technologies
Check-in systems, onboard technology systems
Responsibilities
Serve as cabin host delivering premium inflight hospitality and food/beverage service; Serve as lounge host managing guest welcome, luggage handling, and FBO coordination; Ensure guest safety and comfort throughout the journey; Prepare and reset aircraft cabins; Communicate professionally with guests and handle concerns; Collaborate with pilots and ground operations for on-time departures; Maintain required certifications and complete mandatory safety training; Collect and share guest feedback to improve service.
Seniority
Individual Contributor, operational level