Operations Manager (SRQ)
Core
Leading daily operations of a team of hourly Ambassadors at an airport station, focusing on security, customer service, and sales.
Role type
Senior Operations Manager (Airport)
Builds
Frictionless travel experiences for CLEAR Members
Domain
Travel / Identity / Airport Operations
Required skills
Leadership, team coaching, employee relations, sales management, customer service, compliance adherence, data analysis, stakeholder management, operational planning
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
POS systems, scheduling software, CRM tools, security scanning equipment
Responsibilities
Coach and mentor Ambassadors to meet sales and service goals; ensure adherence to CLEAR and TSA policies; analyze metrics and feedback to improve performance; manage employee relations and investigations; build stakeholder relationships; spend 80% of time on the floor.
Seniority
Senior, hands-on IC