Experience Lead, OPF & PBI Private terminal
Core
Face of the guest journey delivering premium hospitality in lounges and onboard private aircraft, ensuring safety and seamless operations from arrival to disembarkation.
Role type
Senior IC luxury hospitality host (cabin & lounge)
Builds
Premium guest experiences on scheduled and charter private flights
Domain
Aviation + Luxury Hospitality
Deliverable
physical/clinical work
Required skills
Luxury hospitality experience, verbal/written English, guest service excellence, safety compliance, luggage handling, cabin preparation, multi-tasking in high-pressure environments, physical stamina (lifting up to 100lbs), schedule flexibility
Preferred skills
Daymaker program participation, guest feedback collection, rapport building
Technologies
Check-in systems, onboard technology systems
Responsibilities
Serve as cabin host delivering premium inflight hospitality; Serve as lounge host managing check-in and luggage; Ensure guest safety and comfort throughout the journey; Prepare and reset aircraft cabins; Coordinate with pilots and ground operations; Handle guest concerns with empathy; Maintain required certifications and complete mandatory training.
Seniority
Mid-level, hands-on IC
