Coordinateur Support Informatique N2 F/H
Core
Coordinate daily Level 2 IT support activities, resolve complex technical incidents, and act as a technical reference to upskill support teams.
Role type
Level 2 IT Support Coordinator
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Level 2 incident resolution, Windows environment administration, Microsoft 365 administration, network fundamentals (TCP/IP, DNS, DHCP, VPN), ticketing tools proficiency, technical analysis and coordination
Preferred skills
Telecom environments knowledge, IP telephony, prior coordination or team lead experience
Responsibilities
Process Level 2 incidents and complex requests, coordinate daily activities of N2 teams, ensure information flow between N1, N2, and client, track multi-intervenor requests, identify blockers and propose corrective actions, train N1 and N2 teams on procedures and tools, act as the primary operational contact for the client
Seniority
Mid-level, hands-on IC with coordination duties
