Coordinateur Support Informatique N2 F/H
Core
Coordinate daily Level 2 IT support activities, resolve complex technical incidents, and mentor support teams on a client site.
Role type
Level 2 IT Support Coordinator (N2)
Builds
IT support services for enterprise clients
Domain
IT Service Management / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Level 2 incident resolution, Windows environment administration, Microsoft 365 administration, network fundamentals (TCP/IP, DNS, DHCP, VPN), ticketing tools proficiency, technical analysis and coordination
Preferred skills
Telecom environment knowledge, IP telephony, team leadership, client relationship management
Technologies
Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN
Responsibilities
Process Level 2 incidents and complex requests, coordinate daily activities of N2 teams, ensure information flow between N1, N2, and client, train N1 and N2 teams on procedures and tools, act as the primary operational contact for the client
Seniority
Mid-level, hands-on IC with coordination duties
