[MSO] ServiceNow Administrator
Core
Administer and maintain a ServiceNow platform for a Dutch cloud services provider serving the public sector, handling daily operations, incidents, and configuration changes.
Role type
ServiceNow Administrator
Builds
ServiceNow platform operations, incident management, and service request handling for public sector clients
Domain
IT Service Management (ITSM) / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow administration, ACL configuration, update sets, incident management, change management, integration troubleshooting, documentation
Preferred skills
ITOM (Discovery, Service Mapping), CMDB/CSDM, multi-tenant environments, JavaScript/GlideRecord scripting
Technologies
ServiceNow, JavaScript, GlideRecord, Flow Designer, REST
Responsibilities
Handle daily incidents and service requests, administer users and access rights, configure platform items and jobs, monitor platform health, troubleshoot configuration issues, manage change deployments, document procedures
Seniority
Mid-level, hands-on IC
