GSA - Front Office
Core
Front office staff member responsible for guest check-in/out, cashiering, and VIP service at a hotel.
Role type
Front Office Agent
Builds
Guest check-in/out processes, room key issuance, welcome amenities
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest registration, cashiering, VIP service, inter-departmental liaison, guest history management, sales promotion
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assist guests with check in and checkout, Review arrival lists and prepare compendiums, Welcome guests and issue room keys, Ensure members receive benefits and VIPs receive special recognition, Liaise with other departments to meet guest needs, Update repeat guest history system, Promote Inter-Hotel sales and in-house facilities
Seniority
Entry-level
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