GSA - Front Office
Core
Front office staff supporting guest check-in, checkout, and cashiering duties while ensuring VIP recognition and promoting hotel sales.
Role type
Front Office Associate
Builds
Guest check-in/check-out processes, room key issuance, welcome amenities, and inter-departmental coordination
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, cash handling, VIP service coordination, inter-departmental liaison, repeat guest history management, sales promotion
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assist guests with check in and checkout, Review arrival lists and prepare compendiums, Welcome guests and issue room keys, Liaise with other departments to meet guest needs, Update repeat guest history system, Promote Inter-Hotel sales and in-house facilities
Seniority
Junior, entry-level