Guest Services Officer
Core
Front Office staff member responsible for guest check-in/out, room assignment, cashiering, and VIP service delivery.
Role type
Guest Services Officer
Builds
Guest check-in/out processes, room assignments, VIP amenity preparation, and front office operations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, room status management, guest communication, upselling, VIP coordination, security awareness, SOP adherence
Preferred skills
Multilingual ability, local language knowledge
Technologies
ACDC system
Responsibilities
Assist guests with check-in and check-out, register guests and assign rooms, upsell room categories, prepare VIP arrivals and amenities, recommend tourist attractions, maintain front office cleanliness, handle guest feedback, alert security of suspicious activity
Seniority
Entry-level, no experience required