Guest Service Associate - Front Office
Core
Front office associate responsible for guest check-in/out, cashiering, room key issuance, and VIP recognition.
Role type
Guest Service Associate (Front Office)
Builds
Guest arrival/departure workflows, room assignments, and in-house sales
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cashiering, guest registration, room key issuance, VIP service management, mail/message handling, credit monitoring, security vigilance, hotel facility knowledge, emergency procedure compliance
Preferred skills
Storytelling, repeat guest history management, Inter-Hotel sales promotion
Technologies
Check-in systems, repeat guest history systems
Responsibilities
Assist with check-in and checkout, review arrival lists, welcome guests and issue room keys, maintain guest privacy and credit records, alert security on suspicious activity, promote hotel facilities and sales
Seniority
Entry-level to Junior