Guest Experience Agent Saudi Nationals Only
Core
Front office agent responsible for check-in/check-out, cashiering, guest registration, VIP recognition, and handling guest requests/complaints at a luxury hotel.
Role type
Guest Experience Agent (Front Office)
Builds
Guest check-in/check-out processes, room assignments, and personalized guest experiences
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest registration, cashiering, complaint resolution, inter-departmental liaison, privacy compliance, credit management, sales promotion
Preferred skills
Opera PMS, Microsoft Office, hospitality sales, MICE/leisure market knowledge
Responsibilities
Assist guests with check-in and check-out procedures, Handle cashiering duties and manage guest accounts, Welcome guests and issue room keys, Liaise with other departments to fulfill guest requests, Handle guest complaints and comments tactfully, Promote inter-hotel sales and in-house facilities
Seniority
Individual Contributor