Service Advisor - Carson Honda
Core
Frontline liaison between customers and technicians, managing vehicle diagnostics, repair scheduling, and billing in a dealership service department.
Role type
Service Advisor
Builds
Customer service interactions and repair workflow coordination
Domain
Automotive / Dealership Service
Deliverable
client delivery
Required skills
Customer service, vehicle issue documentation, cost estimation, appointment scheduling, repair coordination, billing processing, complaint resolution, automotive maintenance knowledge
Preferred skills
Dealership sales experience, 2+ years service advisor experience, mechanical operations knowledge
Responsibilities
Greet customers and document vehicle issues, explain recommended services and costs, schedule appointments, coordinate with technicians, update customers on repair status, process payments and invoices, resolve complaints
Seniority
Individual Contributor, entry to mid-level