Concierge - Quercus
Core
First point of contact for guests at a luxury destination hotel, providing exceptional service and support to ensure their needs are met with efficiency and care.
Role type
Guest-facing Concierge
Builds
Personalized guest experiences, reservations, transportation, dining, and activity planning
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest relations, reservation management, vendor coordination, conflict resolution, administrative support, scheduling, data management
Preferred skills
Multitasking, problem-solving, attention to detail, computer proficiency
Responsibilities
Greet and welcome guests, coordinate guest requests (reservations, transport, dining, activities), respond to inquiries via phone/email/in-person, coordinate with external vendors, maintain guest preference records, troubleshoot guest concerns, manage schedules, perform administrative tasks
Seniority
Entry-level to Mid-level, part-time to full-time