Mobile Telecommunications Support Associate
Core
Handle inbound and outbound customer calls for mobile phone products and services, troubleshooting technical issues and resolving queries.
Role type
Customer support associate (mobile telecommunications)
Builds
Customer support interactions for mobile service providers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
active listening, empathy, systematic problem solving, verbal and written communication, multi-tasking, time management, CRM application usage, basic PC keyboarding, Microsoft Office proficiency, technical troubleshooting
Preferred skills
customer service experience, high typing speed (35+ wpm), tech-savviness
Responsibilities
Handle inbound and outbound customer calls, resolve customer queries and troubleshoot mobile-related issues, document call details in ticket notes, escalate unresolved issues, adhere to program guidelines and compliance requirements
Seniority
Entry-level / Individual Contributor
