IT Support Analyst | 6-Month, Full-Time | Remote, Eastern Canada | IFS Copperleaf
Core
Provide IT support to global teams with a focus on European time zones, managing device lifecycles, troubleshooting, and automating IT processes.
Role type
IT Support Analyst (Helpdesk & Automation)
Builds
IT services, automated workflows, and AI-assisted tools for internal operations
Domain
Enterprise IT Operations / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS/Linux support, Microsoft 365/Entra ID/Intune administration, PowerShell/Python/Bash scripting, device lifecycle management, incident monitoring, networking basics
Preferred skills
AI tool implementation, process automation, LLM solution rollout, security awareness, documentation
Technologies
Windows 11, macOS, iOS, Android, Microsoft 365, Entra ID, Intune, PowerShell, Python, Bash
Responsibilities
Troubleshoot connectivity, applications, and systems for global users; manage device setup, deployment, and refresh; provision accounts and licenses; create automation scripts to reduce manual tasks; support onboarding and offboarding; document support procedures
Seniority
Mid-level, hands-on IC
