Lobby Ambassador
Core
Welcome guests, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences.
Role type
Front-line hospitality ambassador
Builds
Guest experiences and hotel service delivery
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
guest services, verbal communication, problem solving, interpersonal skills, reliability, ability to work under pressure
Preferred skills
professional presentation, team collaboration
Responsibilities
Welcome guests upon arrival and departure, assist with inquiries and directions, escort VIPs and special occasion guests, support service recovery, promote hotel facilities and events
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