Customer Support Associate with Norwegian & English – Sofia
Core
Voice Customer Support Associate handling inbound calls for a telecommunications provider, resolving issues related to services, billing, SIM cards, top-ups, and roaming.
Role type
Customer Support Associate (Voice)
Builds
Customer service interactions for a leading international telecommunications provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
Norwegian (B2), English (B2), active listening, computer skills, CRM/ticketing system usage
Preferred skills
BPO experience, problem-solving mindset
Responsibilities
Handle inbound customer calls, resolve billing and service issues, troubleshoot basic problems, document interactions, maintain quality standards
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