Consultant Support FAI avec expertise N1
Core
Level 1 technical support specialist handling network incident processing, customer complaints, and service restoration for ADSL, FTTH, VOIP, and IPTV services.
Role type
Level 1 Network Support Consultant
Builds
Network service stability and customer satisfaction for retail and enterprise clients
Domain
Telecommunications / Network Operations
Deliverable
client delivery
Required skills
Network troubleshooting, incident diagnosis, ticket management, customer communication, service restoration, trend analysis
Preferred skills
Experience in ISP sector
Technologies
ADSL, FTTH, VOIP, IPTV
Responsibilities
Treat individual complaints for retail and enterprise customers on access and service scopes, Analyze, diagnose, and resolve network incidents under time constraints, Ensure customer satisfaction with pertinent and timely responses, Identify, diagnose service dysfunctions and interruptions, Implement corrective measures, Control ticket completeness and progress, Support field teams and customer service teams, Qualify tickets before escalation to Level 3 experts, Follow up on incidents including database exploitation and trend analysis
Seniority
Junior to Mid-level, hands-on IC
