L1 IT Customer Support with German and English
Core
Provide accurate and optimal IT solutions via telephone, email, or chat to resolve customer issues.
Role type
L1 IT Customer Support Specialist
Builds
Customer support resolution for office, Windows, Outlook, internet, specific applications, and hardware issues.
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting, active listening, client orientation, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university education
Technologies
Windows, Outlook, internet, specific applications, hardware
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