Graduate Technical Support Representative English/French
Core
Resolving moderate to complex technical problems (hardware and software) and providing comprehensive responses about services and products to customers.
Role type
Technical Support Representative
Builds
Customer support and technical resolution for current and obsolete products
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Active Directory, Computer Hardware, Desktop Support, Help Desk Support, IT Service Management, Microsoft Office 365, Microsoft Windows 10/11, Operating Systems, Peripheral Devices, Technical Support
Preferred skills
Automation, Agile Methodology, Issue Tracking
Technologies
Active Directory, Microsoft Office 365, Microsoft Windows 10/11
Responsibilities
Resolve technical problems of moderate to complex nature via incoming interactions and proactive notifications; Provide comprehensive responses regarding services, products, and technical matters; Assist customers proactively to mitigate or prevent problems; Coordinate departmental work and serve as an escalation point; Establish and maintain trusted relationships with customers across the spectrum of technical users.
Seniority
Entry-level (0-2 years experience)