Customer Service Representative客户服务代表
Core
Overseas customer service and order management for a recycling equipment company, ensuring on-time delivery and customer satisfaction.
Role type
Customer Service Representative (Logistics/Operations)
Builds
Customer orders, weekly/monthly status reports, and operational meeting agendas
Domain
Recycling equipment / Waste management / Logistics
Deliverable
client delivery
Required skills
ERP system proficiency, cross-functional coordination, demand planning, financial reconciliation, report generation
Preferred skills
International trade background, independent problem solving
Technologies
ERP systems
Responsibilities
Communicate proactively with overseas customers to maintain satisfaction; Handle customer orders via ERP and coordinate with sourcing, production, quality, and logistics teams; Monitor customer forecasts and create key parts planning; Collaborate with finance on invoicing and delivery discrepancies; Provide weekly status reports and monthly operational reports to customers