Reservation Associate
Core
Handle incoming reservation inquiries, convert them into confirmed bookings, and maintain accurate corporate databases and reservation systems.
Role type
Reservation Associate
Builds
Confirmed hotel bookings and accurate customer records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management systems, Property Management Software (PMS), booking platforms, data entry, database management, Microsoft Office Suite
Preferred skills
Opera system experience, hospitality industry knowledge, additional languages
Responsibilities
Handle incoming reservation inquiries promptly, convert customer inquiries into confirmed bookings, maintain and update corporate databases, respond to customer queries and resolve issues, collaborate with Sales, Marketing, and Front Office teams, perform daily reservation filing and administrative tasks
Seniority
Entry-level to Junior