Business IT Support specialist
Core
Provide hands-on end-user support for hardware, software, and digital workplace tools while driving adoption of Microsoft 365 and Teams.
Role type
Business IT Support Specialist
Builds
Digital workplace tools and collaboration platforms
Domain
IT Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Windows troubleshooting, Microsoft 365 administration, Microsoft Teams proficiency, mobile device management, hardware troubleshooting, ITSM systems usage, Microsoft Power Platform knowledge, ERP or Salesforce exposure
Preferred skills
English communication, independent work, collaboration with international teams
Technologies
Windows, Microsoft 365, Microsoft Teams, ServiceNOW, Power Platform, ERP, Salesforce
Responsibilities
Provide hands-on end-user support for hardware, software, and digital workplace tools; Drive adoption of Microsoft 365 and Teams as core collaboration platforms; Monitor and analyze service desk metrics to identify areas for improvement; Support digital transformation initiatives and promote best practices; Collaborate with Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects; Maintain site-specific IT documentation including asset inventories and technical diagrams
Seniority
Individual Contributor
