IT Digital & Support Analyst
Core
Provide first-line and second-line technical support to end-users via phone, email, and remote tools, troubleshooting hardware, software, and network issues while managing support tickets.
Role type
IT Digital & Support Analyst
Builds
Maintains organized systems and efficient workflows for internal users.
Domain
Corporate IT support and digital tools
Deliverable
client delivery
Required skills
Microsoft 365 administration, Power Platform development, SQL, networking fundamentals, ticketing systems, system diagnostics, user onboarding and training, system performance monitoring, ERP systems knowledge
Preferred skills
Microsoft certifications (Power Platform, Azure, M365), manufacturing or multi-site environment experience, SAP or Microsoft Dynamics knowledge, basic cybersecurity awareness
Technologies
Microsoft 365, Power Platform, SQL, SAP, Microsoft Dynamics, Azure
Responsibilities
Troubleshoot hardware, software, and network connectivity issues; Manage and prioritize support tickets; Install, configure, and maintain operating systems and applications; Perform system diagnostics and analyze technical problems; Maintain detailed records of support activities; Assist with user onboarding and training; Monitor system performance proactively; Collaborate with IT team members to resolve complex challenges; Support the implementation and customization of digital tools.
Seniority
Mid-level, hands-on IC