IT Support & Digital Solutions Specialist
Core
Provide first-line and second-line IT support, manage IT projects, and deliver digital solutions including Power BI dashboards and automation for a global construction and chemicals company.
Role type
Senior IT Support & Digital Solutions Specialist (Project Management)
Builds
IT support services, digital projects, Power BI dashboards, and automated processes
Domain
Construction & Industrial / IT Operations & Project Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT support and troubleshooting, IT project management, Power BI reporting, Microsoft 365 administration, change management, user training delivery, process automation, stakeholder engagement, analytical thinking
Preferred skills
PRINCE2, Agile, or PMP certification, Prosci Change Management certification, digital transformation experience, technical documentation
Technologies
Power BI, Microsoft Teams, SharePoint, Microsoft 365
Responsibilities
Diagnose and resolve hardware, software, and system issues; lead IT projects from initiation to completion; develop training materials and conduct workshops; create and maintain Power BI dashboards; implement automation opportunities; ensure system security and availability.
Seniority
Senior, hands-on IC with project leadership