Reservation Executive
Core
Manage room reservations, optimize occupancy and revenue, and ensure guest satisfaction for hotel guests.
Role type
Reservation Executive
Builds
Room bookings and occupancy forecasts
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation systems, Hotel management software, MS Excel, Revenue forecasting, Guest relationship management, Data analysis, Budget planning, VIP handling, Policy compliance, Team supervision
Preferred skills
Additional languages
Responsibilities
Plan and coordinate room reservations to optimize occupancy and revenue, Implement effective selling techniques to maximize room sales, Prepare accurate forecasts, reports, and statistics, Respond to customer inquiries and resolve issues, Maintain and update the corporate database with guest information, Collaborate with other departments for smooth operations, Train and supervise reservation associates, Monitor and analyze market trends to adjust reservation strategies, Assist in developing occupancy forecasts for annual budgets, Handle VIP reservations and special requests
Seniority
Mid-level, hands-on IC