Guest Service Executive
Core
Manage front office operations, guest relations, and room sales to ensure high occupancy and quality service for hotel guests.
Role type
Guest Service Executive (Front Office)
Builds
Guest experiences, room bookings, and operational workflows for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, room sales and up-selling, staff training coordination, complaint resolution, shift handover communication, emergency procedure knowledge, hotel facility knowledge, city/tourism knowledge, account balancing, VIP management
Preferred skills
Leadership and motivation, strategic thinking, delegation, cultural awareness, integrity
Technologies
Logbook systems, hotel management software
Responsibilities
Maintain arrival/departure records and lobby quality, welcome and escort guests, authorize VIP courtesies, conduct staff training, handle guest inquiries and complaints, maximize room occupancy via up-selling, balance daily accounts, communicate with other shifts and departments, ensure Guest Relations Desk is staffed, adhere to safety and environmental protocols
Seniority
Mid-level, hands-on operational role