Guest Service Agent Overnight - Front Office
Core
Deliver warm, efficient, and memorable guest experiences from arrival to departure, handling check-in, check-out, billing, room assignments, and special requests.
Role type
Guest Service Agent (Front Office)
Builds
Front Office operations and guest satisfaction
Domain
Hospitality / Lifestyle Hotels
Deliverable
product features
Required skills
Check-in/check-out procedures, Room assignment, Guest billing and cashiering, PMS systems (Opera/Opera Cloud), Guest service orientation, Communication, Complaint handling, Detail orientation, Team collaboration, Shift handover
Preferred skills
Luxury/lifestyle hotel experience, Additional languages, Local Mexico City knowledge, Opera Cloud experience
Technologies
Opera, Opera Cloud, PMS
Responsibilities
Welcome guests and perform check-in/check-out, Assign rooms based on availability and preferences, Handle guest inquiries and complaints, Process payments and invoices, Maintain guest profiles in PMS, Coordinate with Housekeeping and other departments, Promote hotel outlets and loyalty programs, Ensure shift handover and logbook updates, Handle lost and found and emergencies
Seniority
Entry-level to Junior