IT Service Delivery Hero (Fixed-Term)
Core
Oversee day-to-day IT service operations, lead the local support team, and ensure operational continuity for the Accor MEA organization.
Role type
Senior IT Service Delivery Manager (Fixed-Term)
Builds
End-user IT services, operational stability, and vendor-managed technology solutions for hotels across the Middle East and Africa.
Domain
Hospitality / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), stakeholder engagement, vendor management, IT asset lifecycle management, budget compliance, incident management, policy governance, audit support, access management
Preferred skills
Multinational hospitality experience, ITIL certification, automation implementation, regional language capabilities
Technologies
ITSM frameworks, asset management systems, communication platforms
Responsibilities
Lead and support a team of IT Support Specialists; manage relationships with technology vendors and service providers; ensure compliance with security, data privacy, and governance policies; maintain accurate IT asset inventory and lifecycle documentation; coordinate with regional and global stakeholders on projects and initiatives; monitor and report on service metrics including SLA performance and customer satisfaction.
Seniority
Senior, hands-on IC with leadership responsibilities
