Freelance IT Support Engineer (m/w/d)
Core
Provide Level 2 IT support and manage hardware/software fleets for a luxury textile manufacturing site.
Role type
Freelance IT Support Engineer (Level 2)
Builds
Reliable and secure workstation environments for production and office staff
Domain
Luxury textile manufacturing / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows workstation troubleshooting, mobile device management (Workspace ONE), user profile and access rights management, IT equipment configuration, fleet lifecycle management, training new employees, coordinating external support partners
Preferred skills
Experience in fashion, automotive, or watchmaking industry, agile environment adaptability
Technologies
Windows, Workspace ONE
Responsibilities
Troubleshoot workstations and peripherals, manage machine fleet inventory and configurations, define IT tools and standards with the IT Manager, train new employees on IT tools, coordinate external support teams
Seniority
Mid-level, hands-on IC