Customer Service Rep (01448) 716 E. Broadway
Core
Provide exceptional support to customers via phone, email, and chat by resolving inquiries, complaints, and processing orders/refunds.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment
Domain
Food delivery / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, empathy, time management, multitasking, computer proficiency
Preferred skills
Previous customer service experience, customer service certifications
Responsibilities
Answer incoming customer calls, emails, and chat messages; Resolve customer inquiries, complaints, and issues; Process orders, refunds, and exchanges; Document customer interactions and update account information; Identify and escalate complex issues; Provide personalized solutions to meet individual customer needs
