Duty Manager
Core
Oversees front office operations, VIP guest services, and lobby cleanliness at a luxury resort.
Role type
Senior Front Office Duty Manager
Builds
Front office functions, VIP guest experiences, and operational continuity
Domain
Hospitality / Luxury Resort Management
Deliverable
client delivery
Required skills
VIP guest management, front office system operation, guest relations, complaint handling, inter-departmental coordination, environmental sustainability compliance, quality management systems
Preferred skills
Advanced techniques in front office processes, command of guest profiles
Technologies
Fidelio, Opera, MS Office
Responsibilities
Check lobby cleanliness and staff appearance, greet and escort VIP guests, manage guest registration and messages, coordinate with departments during high occupancy, handle room lock issues and guest complaints, assist reception and business center during busy periods, implement energy saving and waste reduction measures, ensure food safety and quality management compliance
Seniority
Senior, hands-on IC