Duty Manager
Core
Oversee daily operations, lead teams, and ensure exceptional service delivery across all hotel departments during shifts.
Role type
Senior operational leader (Duty Manager)
Builds
Integrated guest experiences and operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
shift management, team supervision, crisis management, operational metrics analysis, roster preparation, compliance monitoring, PMS proficiency, financial reconciliation
Preferred skills
hospitality management diploma, revenue management knowledge, incident reporting, conflict resolution
Technologies
property management systems (PMS), Microsoft Office suite
Responsibilities
Supervise and support operational teams across all departments; Lead and manage daily operations during assigned shifts; Handle guest inquiries, requests, and complaints; Conduct team briefings and departmental meetings; Make decisive operational decisions and manage crisis situations; Monitor and analyze operational metrics and financial procedures; Coordinate with all hotel departments; Assist with roster preparation and scheduling; Support recruitment, onboarding, training, and performance development; Ensure compliance with health, safety, and privacy regulations; Monitor equipment and facilities; Participate in continuous improvement initiatives.
Seniority
Senior, hands-on IC