Reservation Manager
Core
Oversee daily operations of the Reservations Department, driving operational excellence, customer service, and revenue optimization for a 5-star hotel in Cairo.
Role type
Senior Reservations Manager
Builds
Reservation operations, revenue strategies, and team performance for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservations leadership, PMS proficiency (Opera Cloud), occupancy forecasting, revenue management, team mentoring, stakeholder collaboration, yield management, group booking management, data analysis
Preferred skills
None stated
Technologies
Property Management Systems (PMS), Global Distribution Systems (GDS), online booking platforms
Responsibilities
Lead and mentor the Reservations team to achieve service and revenue targets; Manage occupancy forecasting and revenue strategies; Handle incoming reservation inquiries and maximize upsell opportunities; Monitor and optimize room availability and rate structures; Conduct yield management meetings with Sales and Revenue teams; Oversee group bookings and promotional inventory; Analyze booking trends and performance metrics to inform decisions
Seniority
Senior, hands-on IC