Resort Host
Core
First point of contact for guests, managing arrival/departure, enquiries, and front office operations to deliver luxury hospitality.
Role type
Resort Host (Front Office)
Builds
Guest arrival/departure experiences, room allocations, and front office reporting
Domain
Luxury hospitality / Resort management
Deliverable
product features
Required skills
Guest service, PMS systems (Opera), cash handling, multilingual communication, conflict resolution, coordination with housekeeping/concierge/F&B
Preferred skills
Luxury hotel experience, additional languages
Responsibilities
Welcome guests and process check-ins/check-outs, handle guest enquiries and complaints, manage room allocations and guest records, coordinate with internal teams, ensure compliance with safety and data privacy protocols
Seniority
Individual Contributor
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