Customer Care Agent für die BMW Kundenbetreuung (w/m/div.)
Core
Handling customer inquiries via phone and email in German for BMW products, digital services, and vehicle apps.
Role type
Customer Care Agent (1st/2nd-Level Support)
Builds
Customer support solutions for BMW vehicle owners and digital service users
Domain
Automotive customer service
Deliverable
client delivery
Required skills
German (native), PC applications, CRM systems, digital communication tools, problem-solving, empathy
Preferred skills
English, automotive industry knowledge
Responsibilities
Answering customer questions about BMW products and digital services, assisting with digital package setup, escalating technical issues to specialist teams, collaborating with internal interfaces to ensure quick solutions
Seniority
Individual Contributor, entry to mid-level
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