Guest Service Agent
Core
Assist guests with check-in/checkout, register arrivals, handle cashiering, and manage guest requests and complaints to ensure a positive stay experience.
Role type
Front Office Guest Service Agent
Builds
Guest check-in/check-out processes, room key issuance, and guest amenity delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, cashiering, complaint handling, inter-departmental liaison, guest history management, sales promotion, confidentiality maintenance, security vigilance
Preferred skills
VIP service recognition, revenue maximization
Technologies
Inter-Hotel sales systems, repeat guest history systems
Responsibilities
Assist guests with check-in and checkout, review arrival lists and prepare guest information, welcome guests and issue room keys, handle guest complaints tactfully, liaise with other departments to meet guest needs, update guest history systems, promote in-house facilities, handle guest mail and phone calls, maintain guest privacy, monitor in-house credit, alert security of suspicious activity