Technical Support Specialist
Core
First-line technical support for B2B e-invoicing solutions, troubleshooting APIs, integrations, and invoicing workflows.
Role type
Technical Support Specialist
Builds
B2B e-invoicing solutions
Domain
Financial technology / E-invoicing
Deliverable
client delivery
Required skills
SQL, API debugging, XML/JSON parsing, log analysis, ITIL framework knowledge, technical troubleshooting
Preferred skills
Experience with international/distributed teams
Technologies
SQL, XML, JSON, API
Responsibilities
Troubleshoot product, API, integration, and configuration issues; Analyze logs, error messages, and payloads to resolve technical problems; Collaborate with Engineering and Product teams on escalations; Manage support cases from investigation to resolution; Document solutions and contribute to knowledge base.
Seniority
Junior to Mid-level (1–2 years experience)
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