Account Manager
Core
Partner with clients to protect and grow revenue, maximize solution value, and deliver positive business outcomes by acting as the voice of the customer.
Role type
Account Manager
Builds
Client relationships, upsell/cross-sell opportunities, and contract renewals for HR tech solutions
Domain
HR Technology / Background Screening
Deliverable
client delivery
Required skills
client relationship management, needs assessment, upselling and cross-selling, contract renewal, internal advocacy, industry trend analysis, product knowledge, escalation resolution
Preferred skills
background screening experience, external relationship building, proactive client success mindset, problem-solving, negotiation, presentation confidence
Technologies
Hubspot, Monday, Power BI, Slack, Operations portal
Responsibilities
Cultivate and expand relationships with new and existing clients; assess client needs to identify growth opportunities; conduct review meetings to gauge satisfaction; collaborate with sales to generate new business; handle contract renewals; address client escalations promptly; maintain comprehensive documentation of client correspondence.
Seniority
Individual Contributor
