Agent, Front Office (Casual)
Core
Front office agent responsible for guest check-in/out, cashiering, and ensuring a memorable luxury experience from arrival to departure.
Role type
Front Office Agent
Builds
Guest check-in/out processes, room key issuance, and in-house sales
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Property Management System (Opera), Microsoft Office, cash handling, guest relations, complaint handling, confidentiality, emergency procedures
Preferred skills
Additional languages (Hawaiian, Ilocano, Tagalog), local language understanding
Technologies
Opera, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Assist guests with check-in and checkout, review arrival lists, welcome guests and issue room keys, liaise with other departments, handle guest complaints, manage guest mail and phone calls, maintain guest history system, promote in-house sales, ensure fire and life safety compliance
Seniority
Entry-level / Individual Contributor