Manager, People Services
Core
Leads a geographically distributed team supporting People Services Tier 2 operations across the Americas, overseeing HR operations, Workday administration, and process improvement.
Role type
Manager, People Services (HR Operations)
Builds
Scalable, compliant, and employee-centric HR service delivery across the Americas region.
Domain
Human Resources / HRIS / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workday HCM administration, team leadership (remote/international), data governance, project management, process improvement, stakeholder management, SLA monitoring, change management, root cause analysis, analytics.
Preferred skills
Global HR Operations, ServiceNow, Lean/Six Sigma/PMP, Americas regional practices, AI/automation tools.
Technologies
Workday, ServiceNow
Responsibilities
Lead and develop performance of teams in the U.S. and Mexicali; Serve as Workday SME for complex transactions and audits; Drive data integrity and quality assurance; Lead HR operational and system-related projects; Manage escalations and partner cross-functionally; Develop SOPs and governance practices; Coach team members on Workday and HR operations; Ensure onboarding and development plans for Tier 2 roles; Identify and implement process improvements and automation; Lead root cause analysis for operational challenges; Monitor adherence to HR SLAs and compliance standards; Partner on HR program implementations; Establish performance metrics and leverage analytics for continuous improvement.
Seniority
Manager, hands-on leadership with strategic oversight