ICT Administrator III (m/f/d)
Core
Provide 2nd and 3rd level ICT Application Operation & Management support to maintain customer environments and ensure service quality.
Role type
Senior ICT Administrator (2nd/3rd Level Support)
Builds
Stable IT operations and incident resolution for customer environments
Domain
Telecommunications / ICT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ICT Application Operation & Management, IT and PC literacy, Hardware and Software technologies, Network knowledge, ITIL processes, English (B2)
Preferred skills
Firewall knowledge, Root cause analysis, Change management, Vendor coordination, Mentoring
Technologies
INM, CHM, PRM, DOM
Responsibilities
Execute and solve 2nd and 3rd level support tickets, investigate incident root causes, plan and implement complex changes, act as Single Point of Contact for customers, coordinate internal and vendor support, create and maintain documentation.
Seniority
Mid-Senior, hands-on IC
